1. Customer admission contract:

The customer admission contract is considered to be concluded as soon as the room is reserved and reservation of the room has been accepted, or as soon as the room is provided, if an acceptance of the reservation could not be given because of a very short delay.
Conclusion of the customer admission contract commits the contracting parties to fulfil the contract, without regards to the running period of the contract.

2. Compensation:

The hotel is obliged to compensate the customer for any damage that might occur in case of unavailability of the room on the arrival date.

3. Check-in and Check-out:

Without contrary agreement earliest check-in time is 2 pm of the arrival date. Check-out time is before 11 am of the day of departure. Late check-out until 3 pm will be charged with 50% of the daily room-rate, after 3 pm we will charge full rate of the room.
Room reservations guarantee room availability at any time within the booking period.

4. Cancellation:

Single rooms booked with the flexible rate can be cancelled free of charge up to 2 days before arrival. After that we will charge the full agreed price of the room or the usual service rate in case of “no-show”, less the usual hotel running cost which did not occur. According to experience hotel running cost usually comes up to 20% of the room-rate.
The hotelkeeper is in good faith to do his utmost to sell the room to another customer in order to avoid the penalty that has to be charged for “no-show” if the contractual customer has not shown up by the latest check-in time on the arrival date. If the room cannot be sold to another customer, penalty has to be charged until the agreed date of departure.
The following conditions are applied for cancellations of group reservations for more than 10 persons:
Without any charge within 60 days prior to arrival date
20% of the total amount within 40 days prior to arrival date
40% of the total amount within 20 days prior to arrival date
60% of the total amount within 8 days prior to arrival date
70% of the total amount within 2 days prior to arrival date

Cancellations coming in later than 2 days before date of arrival will be charged 80% of the full amount.

All rooms booked with the non-refundable rate do not offer the possibility of partial or total refund in case of change, no-show or cancellation.

The hotel reserves the right to cancel the contract if the payment is not received by the agreed date of payment, and cannot be held responsible for any damage that might occur.

5. Jurisdiction:

All terms and conditions are subject to exclusive jurisdiction of the Courts of Aschaffenburg/Main, Germany.

6. Personal data protection:

We expressively point out that according to the German federal law of personal data protection the hotel is authorized to register and process personal data electronically, but these can in no case be handed over to any third parties.

Platform for online dispute resolution of the European Commission:
https://ec.europa.eu/consumers/odr/